User guide

Open a ticket

To open a ticket, select object using checkbox and in the – More actions – menu select needed action:

../_images/open_ticket_01.png

A popup appear to define a comment. Click on Open button to open ticket:

../_images/open_ticket_02.png

Once the ticket created the popup displays the ticket ID:

../_images/open_ticket_03.png

Select objects disappear form the widget to open tickets:

../_images/open_ticket_04.png

Close a ticket

To close a ticket, select object using checkbox and in the – More actions – menu select needed action:

../_images/close_ticket_01.png

The ticket is closed (only for Centreon):

../_images/close_ticket_02.png

Select objects disappear form the opened tickets widget:

../_images/close_ticket_03.png